EFFECTIVE DATE: September 12, 2024
Canela Media, Inc. (“Canela,” we,” or “us”) values your privacy. In this Privacy Policy (“Policy”), we describe how we collect, use, disclose and otherwise process the personal information described below, as well as the rights and choices you have regarding such personal information.
If you are a California resident, please review our “CCPA Privacy Notice” for additional information about our information practices and your California privacy rights as required by California privacy law, including your right to opt out of sales of personal information.
You can review more detailed information about our privacy practices and your rights and choices below in our Policy, which is organized into the following sections:
1. Scope
This Privacy Policy applies to our collection, use, and disclosure of personal information related to the “Services,” which includes:
This Policy also does not apply to any third-party platforms, streaming services, websites, or online services maintained by other
companies, which are linked to from our Site or other Services or through which Canela TV or the Services are available.
Your use of our Services, and any dispute over privacy, is subject to this Policy and our Terms of Use , including its applicable limitations on damages and the resolution of disputes. Our Terms of Use are incorporated by reference into this Policy.
2. Personal Information Collection
We collect information directly from you, from third parties (such as social networks, streaming media device providers, and operators of certain third-party services that we use), and by automated means as set out below.
A. Personal Information Collected Directly.
The personal information we collect from you depends upon how you use our Services or otherwise interact or engage with us, but generally includes:
B. Personal Information from Third Parties Sources.
We collect information about you from other sources, such as public sources, business partners, advertisers and third-party platforms. For example, we may collect information from the following sources:
C. Personal Information We Collect Automatically or Derive
We automatically collect personal information related to your use of our Services and interactions with us and others, including
information we collect automatically (e.g., using cookies and pixel tags). We may also derive information about you
(e.g., your preferences, interests and demographic information) and your use of the Services. Such information includes:
3. Purposes of Collection and Use
Generally, we collect, use, disclose and otherwise process information, including personal information, for the following purposes:
4. Disclosure of Information
We may disclose the information, including personal information, that we collect to others, as reasonably necessary for the purposes described above and as otherwise directed or authorized to by you, which may include:
5. Aggregate and Non-identifiable Information
We may collect, use, disclose, and otherwise process aggregate and de-identified information for marketing, advertising, research, compliance, or other purposes. Where we use, disclose or process data that has been de-identified data we will maintain and use the information in de-identified form and not to attempt to reidentify the information, except pursuant to applicable privacy laws.
6. Cookies, Targeting, and Analytics
We and our third-party service providers use cookies, pixels, java script, and other mechanisms to automatically collect information
browsing, activity, device and similar information within our Services. We use this information to, for example, analyze and understand how users access and use the Services, how they interact with others
through our Services, as well to identify and resolve bugs and errors in our Services and to assess secure, protect, optimize and
improve the performance of our Services.
Cookies. Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through the Services for
record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Services, while others allow us to track your
activities in our Services, support the security and performance of the Services, or allow us to track activity and usage data within
Service. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The
Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the
browser notify you when you receive a new cookie or how to disable cookies altogether.
Pixel Tags. Pixel tags (sometime called web beacons or clear GIFs) are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your device, pixel tags are embedded invisibly on web pages and online content. We may use these, in connection with our Services to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our third-party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Third-Party Analytics. We may use non-affiliated analytics companies, for example Google Analytics (see privacy policy and opt-out), to evaluate use of our Services. We use these tools to help us understand use of, and to improve, our Services, performance, ad campaigns, and user experiences. These entities may use cookies and other tracking technologies, such as web beacons or local storage objects (LSOs), to perform their services.
Do-Not-Track.
Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in
this section (e.g., by disabling cookies); you also may opt out of targeted advertising by following the instructions in the “Cookies,
Targeting, and Analytics” section.
Advertising and Targeting. As described above, we work with third parties, such as third-party ad networks, channel partners, analytics and measurement services and other third-party ad companies to personalize content and display advertising within our Services, as well as to manage our advertising on third-party sites and online services. We and these third-party ad companies may use cookies, pixels tags, and other tools (which we may refer to collectively as “targeting cookies”) to collect activity information within our Services (as well as on third-party sites and services), as well as IP address, location information, unique ID, cookie and advertising IDs, and other identifiers, as well as browsing information. We and these third-party ad companies use this information to provide you more relevant ads and content within our Services and other online services and on third-party sites and apps, and to evaluate the success of such ads and content.
Preferences. We make available several ways for you to manage your preferences regarding third-party advertising and cookies within our Site and Services. Many of these are browser and device specific, which means that you need to set the preference for each browser and device you use to access our Site and Services. In addition, if you delete or block cookies, you may need to reapply these preferences. Further, opting out of cookies and advertising as discussed below does not mean that you will no longer receive advertising content from us. You may continue to receive generic or “contextual” ads from us.
Please note that opting out of participating ad networks does not opt you out of being served advertising. You may continue to receive generic or contextual ads on our Services. You may also continue to receive targeted ads on other websites, from companies that do not participate in the above programs.
7. Your Privacy Choices
Users have several choices regarding their personal information and privacy preferences, as described in this section. Residents of
certain jurisdictions have additional rights, as set forth below, in Section 13. Additional Information for Residents of Certain
States. Further, if you are a California resident, please review Section 13.A CCPA Privacy Notice for California Residents below, for
specific information about your California Privacy Rights and how to exercise them.
Marketing Communications. We may send periodic promotional emails to you. You may opt out of such communications by following the opt-out instructions contained in the email or click here to submit a request. Please note that it may take up to ten (10) business days for us to process opt out requests. If you opt out of receiving promotional emails about recommendations or other information we think may interest you, we may still send you emails about your account or any Services you have requested or received from us.
Cookie and Targeted Advertising. As described in the “Cookies, Targeting, and Analytics” section above, you can manage your preferences for cookies (including
targeting cookies) on our Site and Services by adjusting your cookie settings or other preferences.
Custom Lists and Matching. If you would like to opt out of receiving targeted marketing and advertising from us as part of a custom list (as described in “Advertising and Targeting”), please click here to submit a request.
Mobile Device Settings. In some of our mobile Services, we may send push notifications from time-time in order to update you about
shows, movies, other media, or promotions that we may be running. With your permission, we may collect your device’s location
information. If you no longer wish to receive these types of communications or share your location data, you may update
the Canela TV app settings on your mobile device.
Accessing and Updating Your Account Information.
If you register for an account with us, you can access and update certain information we have relating to your account within your
account settings. Please note that we may maintain copies of information that you have updated, modified or deleted, as permitted, in
our business records and in the normal course of our business operations.
For more information about our privacy practices and your privacy choices, you may contact us as set forth in the ‘Contact Us’
section below.
8. Children
Our Services are directed to a general audience. We do not allow minors to register for a Canela TV account or create a children’s profile. Further, we do not engage in targeted advertising within CanelaKids and other children’s content on Canela TV. Pursuant to the Children's Online Privacy Protection Act (COPPA), within CanelaKids we (or our service providers acting on our behalf) may collect persistent identifiers, but no other “personal information” as defined by COPPA. In accordance with COPPA, we collect and use these persistent identifiers so that we can provide the Services and requested content and to support our internal operations. We do not serve interest-based advertising in connection with Canela Kids or other users that we no to be under 13, nor do we use this information beyond what is necessary to support our internal operations. If you believe that we have improperly collected personal information from a child under 13, please contact us as set forth in “Contact Us” section, and we will take action as necessary to securely delete such information.
9. Third-Party Sites and Services
Our Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.
10. Security
We have implemented safeguards that are intended to protect the personal information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared device.
11. Changes to this Policy
This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change, such as via email or prominent notice on the Site.
12. Contact Us
If you have questions about the privacy aspects of our Site or Services or would like to make a complaint, please click here to contact us.
13. Additional Information For Residents of Certain States
Residents of certain U.S. states (including Virginia, Colorado, Connecticut, and Utah) may have additional rights under applicable
privacy laws, subject to certain limitations. These rights may include:
You may submit a request to exercise your privacy rights via:
A. CCPA Privacy Notice for California Residents
Below, we provide information, as required under California privacy laws, including the California Consumer Privacy Act and its
implementing regulations, each as amended (“CCPA”), which require that we provide California residents certain specific information about how we handle their personal information,
whether collected online or offline. This section does not address or apply to our handling of publicly available information made
lawfully available by state or federal governments or other personal information that is subject to an exemption under California
privacy laws.
Categories of Personal Information We Collect. Our collection, use and disclosure of personal information about a California resident will vary depending upon the circumstances and nature of our interactions or relationship with such resident. The table below sets out generally the categories of personal information (as defined by the CCPA) about California residents that we collect and disclose to others for a business purpose or commercial purpose.
Category |
Description |
Categories of Third-Party Disclosures for Business or Commercial Purposes |
Identifiers |
Includes direct identifiers such as name, username, address, email address, phone number, device ID, Internet Protocol (IP) address, and other unique identifiers such as tax ID or EIN. |
• Vendors and service providers • Advisors and agents • Government entities and law enforcement • Affiliates and subsidiaries • Platform Operators • Advertising networks • Data analytics providers • Social networks • Internet service providers • Operating systems and platforms |
Customer Records |
Includes your account and profile information, such as username and password, email, address, telephone number, and other contact information, account credentials, communications preferences, billing and payment information, and other information individuals provide us in order to register for, access or use our Site and Services. |
• Vendors and service providers • Advisors and agents • Government entities and law enforcement • Affiliates and subsidiaries • Platform Operators • Advertising networks • Data analytics providers • Social networks • Internet service providers • Operating systems and platforms |
Commercial Information |
Includes records of personal property, products or services purchased, obtained, or considered, or other purchasing or histories or tendencies. |
• Vendors and service providers • Advisors and agents • Government entities and law enforcement • Affiliates and subsidiaries • advertising networks • Data analytics providers • Social networks • Internet service providers • Operating systems and platforms |
Usage Data |
Includes browsing history, clickstream data, search history, access logs, information regarding your interactions with our Sites, apps, or Services, and our marketing emails and online ads, and other and other usage data related to your use of our website and other online services. |
• Vendors and service providers • Advisors and agents • Government entities and law enforcement • Affiliates and subsidiaries • Advertising networks • Data analytics providers • Social networks • Internet service providers • Operating systems and platforms |
Location Data |
Includes precise location information about a particular individual or device. |
• Vendors and service providers • Advisors and agents • Government entities and law enforcement • Affiliates and subsidiaries • Advertising networks • Data analytics providers • • Internet service providers • Operating systems and platforms |
• |
||
Inferences |
Includes inferences drawn from other personal information that we collect to create a profile based on your account and activities, that reflect your preferences, characteristics, behavior, attitude and abilities related to our Site and Services. |
• Vendors and service providers • Advisors and agents • Government entities and law enforcement • Affiliates and subsidiaries • Advertising networks • Data analytics providers • Social networks • Internet service providers • Operating systems and platforms |
• |
Sales and Sharing. California privacy laws define a “sale” as disclosing or making available to a third-party personal information in exchange for monetary or other valuable consideration, and “sharing” includes disclosing or making available personal information to a third party for purposes of cross-context behavioral advertising. While we do not disclose personal information to third parties in exchange for monetary compensation, we may “sell” or “share” (as defined by the CCPA) Identifiers, Customer Records, Commercial Information, and Usage Data to third-party advertising networks, analytics providers, and social networks. We do not sell or share sensitive personal information, nor do we sell or share any personal information about individuals who we know are under sixteen (16) years old.
Sources of Personal Information. In general, we may collect the categories of personal information identified in the table above from the following categories of sources:
Purposes for Collecting and Disclosing. As described above, in general, we collect and otherwise process the above personal information in order to provide our Services to you, respond to your requests, as otherwise directed or consented to by you, and for the following business or commercial purposes:
Retention. We will retain your personal information as long as necessary for purposes for which the personal information was collected and is used by us, as stated in this Policy. If you request that we no longer use your personal information to provide Services to you, please contact us using the contact information provided in this Policy. However, if you withdraw consent or otherwise object to our collection, use and disclosure of your personal information, you may not be able to use the services. Further, to the extent permitted by applicable law, we will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements.
California Residents’ Rights. California residents have the right to receive certain information about how their personal information is used and disclosed and to not be discriminated against for exercising their privacy rights under the CCPA. The CCPA also grants California residents the following rights (subject to certain limitations):
Submitting CCPA Requests to Know, Correct and Delete. California residents may submit a verifiable request to exercise their CCPA rights as set forth below:
When you submit a request to know, to delete or to correct we will take steps to verify your request by matching the information provided by you with the information we have in our records. To verify your request, we will request that you provide us with your name, email and contact details and to confirm your email address. In some cases, we may request additional information in order to verify your request or where necessary to process your request.
Authorized agents may initiate a request on behalf of another individual by contacting us in writing at the contact information set forth above. Authorized agents will be required to provide proof of their authorization and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent. We will respond to verifiable requests received from California residents as required by law. If we are unable to adequately verify a request, we will notify the requestor.
Requests to Opt-Out of Sales and Sharing. California residents may submit requests to opt out of “sales” and “sharing” (e.g., targeted advertising) of their personal information by: